Frequently Asked Questions
Everything you need to know about our non-toxic candles and home fragrances.
What makes Fontana candles different from traditional candles?
Our candles are MADE SAFE® certified, meaning they are free from synthetic fragrances, petroleum byproducts, and toxins. We use a proprietary blend of beeswax, coconut oil, and 100% pure essential oils.
How do I ensure the best burn for my wooden wick candle?
Always trim your wooden wick to 1/8 inch before every lighting. Allow the wax to melt across the entire diameter of the jar during the first burn to prevent tunneling.
What is your shipping policy?
We typically process orders within 2-3 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days via carbon-neutral shipping partners.
Do you offer returns or exchanges?
Yes, we offer a 30-day satisfaction guarantee. If you are not happy with your scent, you can return or exchange unused candles within 30 days of purchase.
Are your products safe to use around pets?
While our candles are much safer than synthetic alternatives, some essential oils can be sensitive for specific pets. We recommend burning in well-ventilated areas and consulting your vet if you have concerns.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and Apple Pay for a secure and seamless checkout experience.